ServiceNow provides a cloud-based platform designed to automate enterprise workflows and manage artificial intelligence operations. The ServiceNow AI Platform serves as a central hub that integrates disparate data sources and legacy systems to streamline cross-functional processes. Its product portfolio is organized into four primary segments: Technology, which includes IT Service Management (ITSM) and IT Operations Management (ITOM); Customer and Industry, covering customer service, field operations, and sector-specific solutions; Core Business, encompassing HR, legal, finance, and supply chain; and Creator, which provides low-code development tools like App Engine for custom applications. A central component of its offering is "Now Assist," a suite of generative AI tools that automate tasks such as incident triage, case summarization, and code generation across all business lines.
The firm operates as a software-as-a-service (SaaS) provider, generating revenue primarily through subscriptions. As of December 31, 2025, ServiceNow served approximately 8,700 customers across diverse industries, including a growing...
AI-generated summary of Item 1 (Business) from the 10-K filed Jan 29, 2026 — View filing on SEC.gov. May contain errors — refer to the filing for authoritative information.
Across SEC filings
Institutional holders · 13F
Q2 2026| Largest holders | Reported value |
|---|---|
| BlackRock Inc | $9.5B |
| VANGUARD CAPITAL MANAGEMENT LLC | $6.7B |
| STATE STREET CORPORATION | $4.9B |
| MORGAN STANLEY | $2.6B |
| VANGUARD PORTFOLIO MANAGEMENT LLC | $2.5B |
Annual results · 10-K
Fiscal 2025- Revenue
- $13.3B
- Net income
- $1.7B
As reported in the fiscal 2025 annual report.
Funds & ETFs · N-PORT
Securities
Insider trades · Form 4
Latest filings
- Jacqueline P Canney 2026-11-11 Sell
- Danielle Fontaine 2026-11-11 Exercise
- Paul Fipps 2026-11-11 Exercise
- Amit Zavery 2026-11-11 Exercise
- Gina Mastantuono 2026-11-11 Exercise
5%+ holders · 13D/G
2 filers| Filer | % of class | Filed |
|---|---|---|
| VANGUARD CAPITAL MANAGEMENT LLC 13G | 7.5% | 2026-04-30 |
| BlackRock Inc 13G | 8.9% | 2025-02-05 |
Latest Schedule 13D or 13G from each filer; stakes a filer has reported closed are left out.